6 Questions to Ask an In-Home Care Agency

6 Questions to Ask an In-Home Care Agency

Hiring an in-home care agency is one of the best ways to ensure your senior loved one is getting the care he or she needs. However, finding someone to take care of an ageing family member is a huge responsibility, so you need to look for a reputable home care agency. Make sure to ask these six questions before you hire any in-home care company.

1. Are Your Care Workers Employed or Contracted?

Inquiring about the care workers’ employment terms can give you a good idea of any legal complexities involved with hiring someone from an in-home care agency. Contract workers and actual employees can both do an excellent job of caregiving, but you may have some liability and tax issues to consider if the care workers are contracted. 

Whether your elderly loved one needs part-time assistance with basic household chores or you need a break from your caregiving duties, the Brisbane respite care experts at Home Care Assistance are here to help. All of our respite care services are backed with a 100% satisfaction guarantee, there are no hidden fees in our contracts, and we never ask our clients to sign long-term contracts.

2. What Home Care Services Do You Provide?

Not all care agencies provide the same kind of help. Some may only provide companionship and aid with daily tasks, while others may focus on helping seniors overcome health conditions. Take your loved one’s needs into account when searching for the right agency. Finding the right home care is especially important if your loved one has a chronic condition like dementia.

Living with a serious health condition can make it challenging for seniors to age in place. However, they can maintain a higher quality of life with the help of professional live-in care. Brisbane seniors can benefit from assistance with meal prep, bathing, transportation to the doctor’s office, medication reminders, and much more.

3. How Do You Find Your Care Workers?

Learn about the company’s hiring process to see how they select the care workers who will be working with your family. Ask questions about the types of qualifications or experience the company requires its care workers to have, and make sure the care workers have been properly screened and trained.

4. Will the Same Care Worker Always Help My Family?

Determine if the company will always send the same care worker to your home or rotate through multiple employees. Having more than one care worker available ensures your loved one is still taken care of in the event his or her regular carer cannot work on a given day. 

5. Can We Speak to Current Clients?

Being able to trust an in-home care worker is very important, and anonymous online reviews do not always provide a full picture of a company’s value. Good in-home care agencies should have no issue referring you to other families and clinics that use their services. Chatting with these people may help you decide if the agency will be right for your family.

6. How Do We Select a Care Worker from Your Team?

The agency should be able to explain their hiring and scheduling processes to you, and they should let you know whether you will be able to choose your preferred care worker directly or not. During this discussion, you can figure out how you pay for care workers and how to request help during certain times.

Families who need help caring for a senior loved one can turn to Home Care Assistance, a leading provider of Brisbane, QLD, senior care. Services available in our customisable care plans include meal prep, mental and social stimulation, assistance with personal hygiene tasks, and much more. Talk to one of our professional Care Managers at [hca_phone] to create a high-quality in-home care plan for your ageing loved one.