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Will I have the same carer?

We ensure our clients receive consistency of caregivers. We believe it is important for the caregiver-client relationship to be established and nurtured through consistency, respect and understanding. We only ever use two caregivers per client and that is to cover absences such as illness or holiday leave. We always work with clients to find caregivers… Read more »

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What training have your caregivers done?

As a minimum, all our caregivers hold a minimum of Certificate III Aged Care (or Home and Community Care).  A 6-12 month course and which covers all aspects of caring for people in their homes. Home Care Assistance also runs a comprehensive induction, education and staff development programs.

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How do you ensure your staff are professional?

Your peace of mind is crucial to us, so all staff undergo a face-to-face interview, complete reference check, qualification check and police check. We employ only the very best staff, which allows us to provide excellent service. We have also developed an innovative and cutting edge training and education program to ensure that our staff,… Read more »