Dear Ifrah & Muna,
Just a short note to thank you for all the huge difference you have made to Mum & Dad care in such a short time.
You are our 5th aged care provider, and if you were our first provider you would have been our only one.
Thank you for not only implementing our requests for our parents’ care but supplementing it with your experience, and services and tools we would not have thought about. Each and every person you have sent to us from Registered Nurses, Dieticians, Occupational Therapists, Physio’s and domestic carers, have enhanced Mum’s & Dad’s well-being. You have all been so professional and caring and reliable. It has been so important for us knowing, even though we are not there, that what you say will happen, on time, every time. You make sure every base is covered, no excuses, and therefore no worries for us.
Thank you for all your extra time and extra efforts. Your insights and dependability have made it so much easier for us to deal with this difficult time.